Tigo, on of the four mobile network providers in Tanzania, plans to spend USD 120 million in 2015 to expand its network coverage and improve the quality of its services.
Announcing the company’s plans in 2015, Tigo Tanzania Interim General Manager Cecile Tiano said 2015 investment represents a 20% increase from USD 100 million the company spent on its network improvement in 2014.
“We want to continue expanding and maintaining the quality of our network coverage by rolling out 787 new sites countrywide. Some of the sites will be 3G and 4G, which means increasing penetration to the rural areas as well increasing access to data for our customers” Tiano said.
Tigo Tanzania currently has over 2,000 sites countrywide.
The GM also indicated that for 2015, Tigo Tanzania aims at doubling the number of customer care shops from the current 42 to 100 in an attempt to bring Tigo services closer to the customers.
The company achieved a 30% growth in its subscriber base in 2014 with the number of customers rising from seven to nine million.
In 2014 Tigo Tanzania also integrated its mobile financial services with leading banks to enable its customers deposit or withdraw money from their bank accounts to the wallets.
A similar partnership was also established to allow users of Tigo Pesa, the network mobile money transfer service, the ability to send or receive money from across other mobile networks in Tanzania.
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